Cultivate the positive mental qualities you need to reach the pinnacle of excellence

Posts tagged emotions

5 Customer Service Thoughts

If you don't take care of your customer, someone else will

For several years, I have been deeply frustrated by the poor service offered by my internet provider. I have had to deal with recurrent outages, slow speeds and poor customer service. About two months ago, I could no longer bear spending huge chunks of my time on the phone trying to resolve problems with the […]

Increasing Your Emotional Intell...

Getting emotional at work? Hold on just 6 seconds… What would be different if we devoted as much time developing our emotional intelligence as we do our IQ?   A common but mistaken belief is that emotions belong at home, not at the workplace; that they are to be put down at the front door […]

Moving Forward: Turning Setbacks...

“It’s never too late to be what you might have been.” —George Eliot One of my colleagues recently told me the amazing true story about the State of Alabama, boll weevils, and peanuts.   The boll weevil is a small variety of beetle. It is a voracious pest. It nests in the boll, the seed […]

How Successful People Do More in...

Guest writer: Dr. Suzanne Gelb “You have the same number of hours in the day as Beyoncé.”   Everyone knows someone who works full time, volunteers, runs a successful blog, and somehow still finds time to go grocery shopping, cook organic Instagram-worthy meals, foster a loving relationship, walk his or her adorable Boston Terrier, and, […]

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