5 Customer Service Thoughts

If you don't take care of your customer, someone else will

For several years, I have been deeply frustrated by the poor service offered by my internet provider. I have had to deal with recurrent outages, slow speeds and poor customer […]

Increasing Your Emotional Intelligence

Getting emotional at work? Hold on just 6 seconds… What would be different if we devoted as much time developing our emotional intelligence as we do our IQ?   A […]

Moving Forward: Turning Setbacks Into Success

“It’s never too late to be what you might have been.” —George Eliot One of my colleagues recently told me the amazing true story about the State of Alabama, boll […]

How Successful People Do More in 24 Hours Than the Rest of Us Do in a Week

Guest writer: Dr. Suzanne Gelb “You have the same number of hours in the day as Beyoncé.”   Everyone knows someone who works full time, volunteers, runs a successful blog, […]